The communication system for small to medium-sized businesses
BusinessPhone combined mobility solutions for your staff in the office or your team out in the field, IP Telephony, Messaging and even Contact Center solutions. You name it, and BusinessPhone has it: So that you have the option of combining one or more solutions of your choice into your BusinessPhone. And getting a tailor-made solution built precisely to your needs.
Overview
A family with many members – and many opportunities
BusinessPhone has solutions for businesses with 10 to 300 users. Here is a short introduction to the special strengths of the different members of the BusinessPhone family:
BusinessPhone Compact
The easy solution for enterprises with 10 to 30 users, BusinessPhone Compact is a stylish and handy plug-and-play version housed in a small stylish cabinet with five digital telephones.
BusinessPhone 128i
BusinessPhone 128i is built to match your IP infrastructure. Supplied as a 19-inch system with the
option of accommodating up to 128 users, it can be used for IP telephony as well as classic telephony.
- Same type of boards and telephones in all systems. The modular approach makes it easy to expand your system as you expand your business.
- Large system capacity and attractive prices. Small to medium-sized businesses get the right amount of telephony power at the right cost.
- Excellent investment protection. If your business grows, you don’t have to start all over again with your telephone systems. BusinessPhone grows with you.
- Advanced IP telephony. Even very small businesses can utilize the bandwidth in their LAN/WAN
BusinessPhone 50
This is the ideal solution for enterprises with up to 64 users.
BusinessPhone 50 comes in the same cabinet as the stylish compact version but includes two extra slots for additional boards.
BusinessPhone 250
Perfect for enterprises with up to 200 users, BusinessPhone 250 even enables an advanced CallCenter, with the capacity for up to 40 Call Center agents.
BusinessPhone Call Center
Become more responsive
The BusinessPhone Call Center is an auto-attendant that relieves pressure on call center agents.
It has the ability to collect, store and analyze business-critical data, including both real time and historical performances - vital for fine-tuning day-to-day operations and long-term planning.
Elements of BusinessPhone Call Center:
- Automatic Call Distribution (ACD)
Integrated in the Business Phone core system, directs calls to the most appropriate call handling group, thereby enhancing communications and customer service. - Business Phone Call Center Supervisor
A Windows-based information management system that provides the supervisor with specialist software support to monitor and assist call-handling agents. The software also collects, analyzes and presents call data, giving you vital overviews of operational and commercial performance. - Business Phone Call Center Assistant
Provides a more efficient working environment for agents handling large volumes of incoming or outgoing calls. By putting telephony on the desktop PC, it provides rapid access to relevant data during a call and thereby helps to automate business processes. - Interactive Voice Response (IVR)
Provides information on hold, using advanced computer-telephony integration.
BusinessPhone Backstage
Simply effective – enterprise communications for today and tomorrow
A key element of Backstage is the integration with a customer’s infrastructure. This is especially important for examples like Outlook, directories, tools for Customer Relationship Management and web information services.
The supported communication devices are digital, analog and IP phones, cordless and mobile phones. Access is provided via PCs, Terminal Clients, Web browser and Pocket PCs.
BackStage functionality includes business call support, messaging, communication profiles, presence information, team efficiency enhancements and data integration. A key element is the integration with a customer’s infrastructure.
BackStage not only enables your PC with all the enhanced functions of a desktop telephone, it also enables other applications for telephony functions. It integrates data and it provides cordless and mobile phones with convenient and unified handling:
- Easy Call Management
- Speech Interaction Integration with Voice Messaging and Unified Messaging
- Mobile Messaging Services
- Personal Tools
- Call Profiles and Routing
- Group Collaboration
- Security
- Integration with other software and data